Privacy Policy | Bausch + Lomb

Privacy Policy

Effective Date: May 2021

This website is controlled by Bausch & Lomb India Private Limited (“Bausch” or “we”), the data controller. This website privacy policy (the “Privacy Policy”) describes how we collect, use, transfer and disclose information relating to you (“personal information”) that we may obtain through this website. We process your personal information in compliance with the privacy and data protection laws in force in India.

Collection and Use of Personal Information

Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require you to voluntarily provide us with personal information, which may include information such as your name, email address, residential address and/ or telephone number. We may collect and use this personal information to provide you with products, services, and customer support, to bill you for products and services you request, to market products and services which we think may be of interest to you, or to communicate with you for other purposes which are evident from the circumstances or about which we inform you when we collect your personal information.

We may additionally process your personal information to provide a service, such as the online ordering system, and to manage any orders from that system.

In case an account to access our online-ordering system is created, we may collect your full name, email address, customer number, username, password and date of the creation of your account. We may also collect your telephone number if you provide it to us on an optional basis. When you access our online ordering system with your account, we create a login ID and we record the date and hour in which you logged in.

We may collect your contact details, information about the product(s) ordered or returned, order reference number, shipping information, payment information and other information necessary to execute the transaction.

In some of the circumstances above we may seek your consent for the collection and use of your personal information. You will always have the option of withdrawing this consent. You can do so by contacting us at the contact information below.

We may process your personal information in the context of a corporate transaction and to protect our rights or property, to enforce our terms of use and legal notices and for the establishment, exercise and defense of legal claims.

We may process your personal information to meet tax, accounting and other legal obligations, for example, in the context of commercial transactions. In addition, we may process your personal information when required by law or compelled by court order or other binding decision.

Our website is not directed at children. However, if you are under 18 years of age , you should not provide us with personal information without first obtaining a parent’s or guardian’s consent or authorization. If we discover that we have collected personal information from a child without consent from a parent or guardian where such consent should have been obtained, we will delete that personal information as soon as practical. Access to certain parts of website and/or eligibility to receive prizes, samples or other rewards are generally limited to users over a certain age.

We sometimes use your personal information to carry out age verification checks and enforce any such age restrictions.

We will not use or share your personal information for purposes unrelated to those described in this Privacy Policy without first notifying you and, where required, offering you a choice as to whether or not we may use your personal information in a different manner.

Sharing Information

We may share your personal information for the purposes mentioned above with:

  • other entities of the Bausch group of companies (based on standard contractual clauses);
  • services providers in connection with the operation of this website and our company, including website hosting, the provision of technology related services, payment processing and authorization, dispatch and distribution of products ordered, product return and promotional material distribution – based on data privacy agreements;
  • public authorities, government regulators or other law enforcement officials and the courts, as required or permitted by law or when compelled by a binding order; and
  • other third parties in connection with a corporate restructuring, sale or assignment of assets, merger, or divestiture of Bausch or any of our subsidiaries or affiliated companies.

When sharing your personal information with entities located in countries outside the EEA or Asian Pacific Economic Cooperation that do not provide for an equivalent level of data protection, we will put in place contractual guarantees (i.e., model clauses approved by the European Commission) in accordance with applicable data protection law. You can use the contact information below to request for more information.

We will ensure that your personal information is transferred outside India only if it is necessary for the performance of a lawful contract between Bausch and yourself or if you have consented to such data transfer.

Data Security

We maintain appropriate technical, physical and organizational measures to protect personal information against accidental or unlawful destruction or loss, alteration, unauthorized disclosure or access. Unfortunately, no information security system can be 100% secure. As a result, although we strive to protect your personal information, we cannot ensure or warrant the security of the personal information against unpredictable loss or unauthorized access.

Your Rights

Subject to restrictions under the applicable laws, you have the right to request from us access, rectification, erasure, restriction and discontinuance of processing, and portability of your personal information and not to be subject to automated individual decision-making. Such requests can be addressed to the contact information below.

Data Integrity

We take reasonable steps to ensure that the personal information we collect is relevant for the purposes for which it is to be used and that the personal information is reliable for its intended use and is accurate, complete and current. However, in some cases we must rely on individual users to provide and maintain accurate personal information. You are responsible for making sure that your information is up-to-date and accurate when you provide it to us and where our services offer you the tools to maintain your information.

Retention of Personal Information

We will only retain personal information for as long as we are required to do so by applicable law(s), or for as long as necessary for the purpose(s) for which it is processed. We will delete personal information when it is no longer needed and, in any case, upon expiration of the maximum storage term set forth under the applicable laws.

Collection of Sensitive Personal Information

Certain categories of personal data, such as health data, financial data, biometrics, race, ethnicity, religion, sexuality are classified as “Sensitive Personal Information” and benefit from additional protection.

We limit the circumstances where we collect and process Sensitive Personal Information.

Bausch sometimes collects data related to your health such as eye power/ prescription, allergies, known irritation, etc., to address your concerns, to assess and handle any complaints, to report adverse events as well as to send you tailored ads and relevant promotions. Bausch only collects and uses this Sensitive Personal Information where you have provided us with your explicit consent.

Changes to This Privacy Policy

If we make any material changes to this Privacy Policy, we will post a revised link on the home page of the website that indicates “Revised Privacy Policy” or a comparable notification about the changes. You should check this website periodically to see if any recent changes to this Privacy Policy have been made. You can also tell if this Privacy Policy has changed recently by reviewing the Effective Date posted at the beginning of this Privacy Policy.

Links to Other Internet Website

The privacy practices set forth in this Privacy Policy are for this website and other specified activities only. Other website hosted by third parties may have different practices. If you link to or otherwise visit any other website managed by third parties, please review the privacy policies posted at those website. We have no control over those website and are not responsible or liable for the policies and practices followed by third parties.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at

If you have any concerns or complaints about our use of your personal information, you can contact our Data Protection Officer at:

If you think that your complaint has not been adequately addressed, you may have a right to lodge a complaint with the Supervisory Authority for privacy in India.


What is a cookie

We use cookies on our website. A cookie is a text file containing small amounts of information that is downloaded on your device's storage mechanism when you access a webpage on the website, and that can subsequently be accessed by our web servers.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences and generally improving your experience of a website.

The EU Directive 2009/136/EC states that we can store cookies on your machine if they are essential to the operation of this site, but that for all others we need your permission to do so.

Essential cookies: these are cookies that are either:

  • used solely to carry out or facilitate the transmission of communications over a network; or
  • strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.

Non-essential cookies: these are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyze user behavior on a website (‘analytical’ cookies) or cookies used to display advertisements (‘advertising’ cookies).

Types of cookies

Some of the cookies are essential for the website.

Our website may also use some non-essential cookies. We do not do this to track individual users or to identify them, but to gain useful knowledge about how the sites are used so that we can keep improving them for our users. Without the knowledge we gain from the systems that use these cookies we would not be able to provide the services that we do.

Our web servers may passively collect data through the use of cookies and other means on your computer and Internet connection, such as the IP address of your computer and/or Internet service provider, the date and time you access the website, the Internet address of website from which you link to our website, the computer technology you are using and your movements and preferences on our website. We may also use such cookies to collect information in connection with future visits to the website (such as to remember username and password), to recognize you as a previous visitor, and to track your activity on the website.

This information is not used to personally identify you but helps us to understand how visitors are interacting with our website. These statistics contain no personal information and are only used by our technical support staff and marketing teams for purposes of website administration. We reserve the right to use other technologies such as Internet tags, web beacons, and navigational data collection tools. We may combine data gathered through cookies and other tracking technologies with personal information, although when we do, we treat all such data as personal information for purposes of this Privacy Policy.

Google Analytics. This site also uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze use of the Website, compiling reports on website activity and providing other services relating to website activity and Internet usage. By using the Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.  To view Google’s privacy policy, please visit  You can install the Google Analytics Browser Add-On to opt out of sending data to Google for analytics purposes, details of which are available at

Google Web Fonts. Our website uses so-called web fonts, which are provided by Google, for the uniform display of fonts. When you visit a website, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly. For this purpose, the browser you are using must connect to the Google servers. This gives Google knowledge that our website has been accessed via your IP address. The use of Google Web Fonts is in our legitimate interest in a uniform and appealing presentation of our online offers (Art. 6 Para. 1 lit. f) GDPR). If your browser does not support web fonts, a standard font will be used by your computer. Further information on Google Web Fonts can be found at and in Google's data protection declaration:

Google Maps. We use Google Maps. The provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. To use the functions of Google Maps, it is necessary to save your IP address; this is done using cookies, for which you have given your consent, which you can revoke at any time. This information is usually transmitted to a Google server in the USA and stored there. We provide you with Google Maps on our website in order to offer you an appealing presentation of our online offers and to make it easy to find the locations we have stored. You can find further information on their information from the provider.

Facebook pixel. Our website uses the visitor action pixel from Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) to measure conversion. In this way, the behavior of the page visitors can be tracked after they have been redirected to the provider's website by clicking on a Facebook ad. This allows the effectiveness of Facebook advertisements to be evaluated for statistical and market research purposes and future advertising measures to be optimized. The data collected are anonymous for us as the operator of this website; we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, in accordance with the Facebook data usage guidelines. This enables Facebook to switch advertisements on Facebook pages as well as outside of Facebook. As the website operator, we cannot influence this use of the data. You are therefore asked for your consent to Facebook pixels. You will find further information on protecting your privacy in Facebook's data protection information: You can also deactivate the remarketing function “Custom Audiences” in the advertising settings area at To do this, you must be logged in to Facebook. If you do not have a Facebook account, you can deactivate usage-based advertising from Facebook on the website of the European Interactive Digital Advertising Alliance:

The cookies used on the website may be generally categorized as follow:

Necessary Cookies. These cookies are essential to make the website work correctly, they enable you to move around the website and use our features. Examples include remembering previous actions (e.g. entered text) when navigating back to a page in the same session.

Do these cookies collect personal data/identify me? These cookies do not identify you as an individual. If you do not accept these cookies, it may affect the performance of the website, or parts of it.

Performance Cookies. These cookies collect information about how you use our website, for instance which pages you go to most often, the time spent on our website, and any issues encountered, such as error messages. These cookies are also used to let affiliates know if you came to one of our website from an affiliate and if your visit resulted in the use or purchase of a product or service from us, including details of the product or service purchased. This helps us improve the performance of our website.

Do these cookies collect personal data/identify me? These cookies do not identify you as an individual. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Functionality Cookies. These cookies allow our website to remember the choices you make (such as your user name, language or the region you are in) to provide a more personalized online experience.

Do these cookies collect personal data/identify me? The information these cookies collect may include personal data that you have disclosed. If you do not accept these cookies, it may affect the performance and functionality of the website and may restrict access to content on the website.

Targeting or Advertising Cookies. These cookies are used to deliver content that is more relevant to you and your interests. They are also used to deliver targeted advertising or limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns on the website. They remember that you have visited one of our website and this information is shared with other parties, including advertisers and our agencies. These cookies may also be linked to site functionality provided by third-parties.

Do these cookies collect personal data/identify me? Most types of these cookies track consumers via their Device ID or IP address therefore they may collect personal data.

In terms of duration, we may use two different types of cookies on our website:

Session Cookies. These cookies are temporary cookies that remain on your device until you leave our website; or

Persistent Cookies. These cookies remain on your device for much longer or until you manually delete them (how long the cookie remains on your device will depend on the duration or “lifetime” of the specific cookie, as well as your browser settings, as stated below).

How to control cookies

You can disable cookies by changing the settings of your browser. Note, however, that if you block the placing and accessing of these strictly necessary cookies, you will not be able to use the website, or we may not be able to provide the requested service.

You have the option to configure your Internet browser to notify you when you have received a cookie and to provide you with the choice to accept or decline the cookie.

Further, you have the option to block all cookies. To modify your browser settings, click on the help section of your Internet browser and follow the instructions.

To find out more about cookies, including how to see what cookies have been set and to disable them, visit

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